Delete your Theorio account

Request account deletion by email

Send an account deletion request to info@theorio.co.uk. Please include the email address you use for your Theorio account, so that we can find it.

Do not send us your password, payment details, or any store receipt or purchase information — we never need them to delete your account.

We may need to ask you for some information to confirm that the account is yours before we act, so that we do not delete someone else's account.

If Delete account is available in your Profile

If the Delete account option is available in your Profile — in the Theorio app on iOS or Android, or after you sign in to Theorio on the website and open your Profile — you can also use it to delete your account yourself. You will be asked to confirm with your password before anything is deleted. If you do not see the option, use the email request above.

Store subscriptions are not cancelled automatically

Deleting your Theorio account does not cancel a subscription you bought through the Apple App Store or Google Play. Those subscriptions are held between you and the store, and we cannot cancel them for you. If you want billing to stop, cancel the subscription yourself:

• Apple App Store: Manage Apple subscription
• Google Play: Manage Google Play subscription

A subscription bought on our website is cancelled as part of deleting your account.

What deletion covers

When your account is deleted, your account, profile and learning information are removed from the live service. Some records may be kept where applicable law requires or permits it — for example financial, security or legal records. Our Privacy Notice explains what is deleted, what is kept and for how long.